Welcome to Jalosa! We're so glad you're here. If you can't find the answer you're looking for, please contact us—we're happy to help!

📦 Orders

How do I place an order?

Browse our collection, select your preferred size, color, and any customization options (if available), then add the item to your cart and proceed to checkout.

Can I change or cancel my order?

Because our products are made to order, production begins shortly after your order is placed.

If you need to change or cancel an order, please contact us as soon as possible (within 2 hours of placing your order). We cannot guarantee changes once production has started.

Can I combine multiple orders?

Once an order has been submitted, we cannot combine separate orders.

How do I know my order was received?

You'll receive an order confirmation email immediately after your purchase. Once your order ships, you'll receive a second email with tracking information.

🚚 Shipping

How long does production take?

Since every item is made specifically for you, production typically takes 2–5 business days before shipping.

During holidays or periods of high demand, production may take a little longer.

How long does shipping take?

Estimated shipping times after production:

• United States: 3–7 business days
• Canada: 7–14 business days
• International: 10–30 business days

Shipping times are estimates and are not guaranteed.

How can I track my order?

Once your order ships, we'll email you a tracking number.

Please allow 24–72 hours for tracking information to begin updating.

My package says "Delivered," but I don't have it.

Please:

• Check around your property.
• Ask family members or neighbors.
• Contact your local shipping carrier.

If you're still unable to locate your package, contact us within 7 days, and we'll help investigate.

🎨 Products

Are your products made to order?

Yes!

Nearly every Jalosa product is printed or created specifically for you after your order is placed. This helps reduce waste while allowing us to offer a wide variety of unique designs.

Will my product look exactly like the photos?

We do our best to accurately represent every product.

However, slight differences may occur due to:

• Monitor or phone screen settings
• Printing methods
• Fabric texture
• Manufacturing variations

These small differences are considered normal and are not considered defects.

Do you offer personalized or customized products?

Yes! Many of our products can be personalized.

Please carefully review all names, dates, spelling, colors, and customization details before placing your order.

Because personalized products are created specifically for you, they cannot be changed after production begins.

📏 Sizing

How do I choose the correct size?

Each apparel listing includes a detailed sizing chart.

Please review it carefully before ordering.

What if I ordered the wrong size?

Since every item is made specifically for each customer, we cannot accept returns or exchanges for incorrect sizes ordered by the customer.

Please double-check measurements before placing your order.

🔄 Returns, Refunds & Replacements

What is your return policy?

Because our products are made to order, we generally do not accept returns, exchanges, or refunds for:

• Ordering the wrong size
• Ordering the wrong color
• Change of mind
• Buyer's remorse
• Accidental orders
• Personalized or customized products
• Incorrect shipping address provided by the customer

When can I receive a replacement or refund?

If your item arrives:

• Damaged
• Defective
• Misprinted
• Incorrect
• Different from what you ordered due to a production error

please contact us within 7 days of delivery.

We'll work with our production partner to review your claim and, if approved, provide a replacement or refund at no additional cost.

What do I need to submit for a claim?

Please include:

• Your order number
• Clear photos of the product
• Photos showing the issue
• Photos of the packaging if applicable
• A brief description of the problem

This information helps us process your claim quickly.

Do I need to return the damaged item?

Usually, no.

In many cases, a replacement can be approved using photos alone. If a return is required, we'll provide instructions.

My package was returned because the shipping address was incorrect.

If an order is returned because of an incorrect or incomplete address provided during checkout, the customer is responsible for any applicable reshipping fees.

Please review your shipping information carefully before placing your order.

💳 Payments

What payment methods do you accept?

We accept most major payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may vary by country.

Is my payment information secure?

Yes.

All payments are processed securely through trusted third-party payment providers. Jalosa does not store your complete credit card information.

🌎 International Orders

Do you ship internationally?

Yes!

International shipping is available to many countries.

Please note that international customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country.

🎁 Gifts

Can I send an order as a gift?

Absolutely!

Simply enter the recipient's shipping address during checkout.

We do not include pricing information inside our packages.

📧 Contact

How do I contact Jalosa?

We're always happy to help.

📧 Email: support@jalosa.net

We typically respond within 1–2 business days.

❤️ About Jalosa

What makes Jalosa different?

At Jalosa, we create meaningful products designed to celebrate family, faith, pets, sports, and everyday life. Because every order is made just for you, we're able to offer unique designs while reducing unnecessary waste through our print-on-demand production process.